Arkas Automotive and Volcar, which are part of Arkas Holding, left their mark at the Volvo Car Turkey Excellence Awards 2019 (Dealer Excellence Awards 2019). They were awarded the Best Authorized Service, Best PST Application and Best Sales Consultant Prizes, including the Presidential Award.
The winners of the prestigious awards given annually by Volvo Car Turkey for the best authorised sellers and service points were announced. Based on the performance assessments of 27 authorised dealerships and 29 service points, Arkas Zeytinburnu received the 2019 “Presidential Award” while Arkas Zeytinburnu, Volcar Altunizade and Volcar Izmir received the 2019 Best Service Awards based on sales and service points.
At the award ceremony in Antalya, Arkas Zeytinburnu won the Presidential Award based on sales and service points. In the category “Best Authorized Service of 2019”, Arkas Zeytinburnu got the first prize, Volcar Altunizade the second and Volcar Izmir the third. Volcar Izmir was awarded the best PST (Personal Service Technician) prize in the category Best Personal Service Technician in 2019.
The best sales consultant of 2019 was Ertugrul Boz from Volcar Altunizade. Three representatives from Arkas Automotive, Sevcan Almac (Arkas Bursa-Service Point), Serap Kilicaslan (Arkas Ankara-Service Point) and Gokhan Sahin (Arkas Ankara-Sales Point) were honoured with awards in the Polestar Competition for vehicle performance software.
Success in the sales and service categories is determined on the basis of the following criteria by Volvo Car Turkey: number of sales, number of vehicles maintained by the service, market share, customer satisfaction, secret customer notes, homogeneous distribution between models in sales, correct diagnosis of the malfunction at first try and minimal work repetition, supply speed of spare parts, the quality and quantity of marketing activities, target realization rates, representation of the Volvo brand across Turkey etc.